Office Manager (m/w/d) Customer Support

For an internationally operating pharmaceutical company from the Rhine-Main region (Mainz), we are looking for a customer support representative / back office employee (m/w/d) to organize regional customer meetings. This position is initially limited to 12 months - after the onboarding process, home office / mobile work can be arranged after consultation. Negotiable English language skills are mandatory. Your advantages with us: Tariff-regulated employment relationship with planning stability Above-market compensation based on your professional experience and expertise (up to 3832.00€/month E8) Payment of industry supplements from the IG BCE, as well as holiday and Christmas bonuses Home office possible after onboarding Parking spaces and connection to public transportation These exciting tasks await you: Data collection & process management You maintain event, project, and contract data carefully in our CRM system for various internal and external contacts While ensuring that all release processes run smoothly, error-free, and punctually, of course, under compliance with all guidelines and regulations Communication & Consulting You are in exchange with initiators and cross-functional teams via various channels (phone, video call, email, or chat) Internal colleagues stand by your side as a consultant when it comes to processes and systemic solutions Administrative Support You take over process-related tasks with an overview and structure, so that our service not only remains uniform but also timely and top-organized Thematic issues related to compliance are handled reliably and transparently Pilotage & Development You actively participate when we test new service areas or develop our support area with fresh ideas and solution-oriented thinking Quality Control You document work steps and processes precisely, as quality and transparency are self-evident for you That's what we expect from you: Completed commercial, medical, or pharmaceutical education (Office Manager, Pharmaceutical Representative, Hotel Clerk, Industrial Salesman, PTA, Salesman in Wholesale and Retail Trade (m/w/d)) with several years of professional experience Several years of experience in the field of online/telephone customer service and data maintenance Expertise in handling M365 applications and CRM systems Experience in the pharmaceutical industry, healthcare, and/or a strongly compliance-regulated work environment Very good communication skills and confident appearance when contacting internal partners Negotiable English language skills in writing and speaking "jn3" cleo is your personal job finder. At our company, everything revolves around you - your talents, your wishes, your goals. We accompany you on your career path, whether as a beginner or an experienced professional. With our market knowledge and commitment, we don't just find a job, but the job that values your strengths, brings you joy, and creates balance in your life. So? Let's find the job together that makes you shine!