Branch Support Executive - Indore

About Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service having operations across 300 locations in India. For more details: https://www.rentokil-pestcontrolindia.com About the Role: The Executive will be responsible for providing support to the Branches in Indore. The role will involve handling customer complaints, resolving issues, and ensuring customer satisfaction. The Executive will also be responsible for maintaining accurate records and reports, and ensuring compliance with company policies and procedures. Key Responsibilities: • Handle customer complaints and resolve issues in a timely and professional manner. • Provide support to the Branches in Indore, ensuring customer satisfaction and loyalty. • Maintain accurate records and reports, and ensure compliance with company policies and procedures. • Develop and maintain relationships with customers, suppliers, and other stakeholders. • Identify and capitalize on opportunities to improve processes and increase efficiency. • Work closely with the Branch Manager to achieve business objectives and goals. • Ensure that all activities are carried out in accordance with the company’s policies and procedures. • Perform any other duties as assigned by the Branch Manager. Requirements: • Bachelor’s degree in any discipline. • 2-3 years of experience in a customer-facing role. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment and prioritize tasks effectively. • Strong problem-solving and analytical skills. • Ability to maintain confidentiality and handle sensitive information. • Strong attention to detail and organizational skills. • Ability to work independently and as part of a team. Benefits: • Competitive salary and benefits package. • Opportunities for career growth and professional development. • Collaborative and dynamic work environment. • Recognition and rewards for outstanding performance. • Comprehensive training and support. • Flexible working hours and work-life balance. • Opportunities to work with a global company and contribute to its success.