BPO Client Account Manager (EST Hours) - Remote

I STA Personnel Solutions South Africa - we are a global BPO call centre company, currently searching for a experienced and strong Client Account Manager , to join our rapidly expanding team. The Client Account Manager, with their exceptional client relationship management and operations skills, will be responsible to manage multiple small client campaigns and agents, ensuring high-quality service delivery, drive performance improvements and exceed client expectations. PLEASE NOTE: Working Hours are in EST (Eastern Standard Time). Responsibilities: * Act as the primary point of contact for assigned clients. * Build and maintain strong, long-lasting client relationships. * Understand client needs and requirements. * Manage multiple small client campaigns and agents. * Ensure high-quality service delivery. * Drive performance improvements. * Exceed client expectations. * Monitor campaign performance and identify areas for improvement. * Prepare and present regular performance reports to clients. * Collaborate with internal teams (operations, training, etc.) to ensure client satisfaction. * Proactively identify and resolve client issues. * Stay up-to-date with industry trends and best practices. * Participate in client meetings and calls. * Manage budgets and track campaign costs. * Upsell and cross-sell services to existing clients. Requirements: * Proven experience as a Client Account Manager in a BPO or call centre environment. * Excellent client relationship management skills. * Strong operations skills. * Ability to manage multiple small client campaigns and agents. * Excellent communication and interpersonal skills. * Strong analytical and problem-solving skills. * Ability to work independently and as part of a team. * Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word). * Experience with CRM software. * Must be able to work in EST (Eastern Standard Time). * High school diploma or equivalent. Benefits: * Competitive salary. * Remote work. * Opportunity for growth and advancement. * Health insurance. * Paid time off. * Professional development opportunities.