Bilingual Receptionist - Novotel & Ibis Budget Sorocaba

• Greet guests/clients at the front desk or by phone, identifying them and providing information and explanations (reservations, flight confirmation, addresses/phone numbers of local places, complaints etc).
• Perform guest check-in, filling out registration cards, delivering keys, and directing guests to their rooms.
• Perform guest check-out, executing closing procedures, receiving payments, and organizing relevant processes.
• Ensure compliance with reception procedures, prepare processes and procedures for 'Self-Control'.
• Mediate conflicts and intervene in critical/typical situations, along with clients/guests.
• Feed the system with client reservation information.
• Offer, score, and operate the loyalty program according to established standards.
• Pass on shift duties, strictly following pre-established procedures.
• Guide the Messenger, Reception Assistant, and other collaborators on reception-related matters if necessary.
• Provide phone support, following network and unit standards.
• Keep the area's file organized.
• Execute other related tasks as needed according to the area's needs.