Bilingual Operations Specialist - Brazil Remote

We are seeking a Bilingual Operations Specialist, 100% remote based in Brazil. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and ethical conduct. **What you will do:** * Provide operational support to clients and internal teams. * Manage and resolve client inquiries via phone, email and chat in a timely and professional manner, ensuring high levels of client satisfaction. * Conduct data analysis and reporting to identify trends and areas for improvement in operational processes. * Collaborate with cross-functional teams to implement new processes and improve existing workflows. * Ensure compliance with all company policies, procedures, and relevant regulations. * Identify and escalate complex issues to appropriate teams for resolution. * Assist with training new team members on operational procedures and systems. * Maintain accurate records and documentation of all operational activities. * Participate in special projects and initiatives to support business objectives. **What you will need to succeed:** * Fluent in Portuguese and English (written and verbal) - Required. * Excellent communication and interpersonal skills. * Strong problem-solving and analytical abilities. * Ability to work independently and as part of a team. * Proficient in Microsoft Office Suite (Excel, Word, Outlook). * Ability to prioritize and manage multiple tasks simultaneously. * Experience in customer service or operations preferred. * Bachelor's degree or equivalent experience is a plus. **What we offer:** * Competitive Salary. * Comprehensive benefits package (health, vision, dental). * Paid time off and holidays. * Opportunities for professional development and growth. * Remote work environment. * A diverse and inclusive work culture. * The opportunity to make a positive impact on people's lives. First Advantage is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].