Bilingual Implementation Specialist/Spécialiste bilingue en mise en œuvre

As an Implementation Specialist at GlobalVision, you’ll play a key role in ensuring the successful onboarding and ongoing support of customers across all GlobalVision products — including both hardware and software, delivered as desktop or web applications. You’ll be part of the Customer Enablement Team, collaborating closely with other Implementation Specialists, Project Coordinators/Managers, and other Support Technicians, while reporting to the Director of Customer Enablement. This is a hybrid position, with 1–2 on-site days per week at our Kirkland HQ and occasional travel for training sessions. Client Facing Onboarding

• Collaborate closely with the account owner to ensure a seamless customer experience.
• Raise all onboarding activities outlined in the customer project plan.
• Handle key onboarding tasks such as installation, configuration, system calibration, validation, and end-user training.
• Participate in technical discovery sessions with clients to understand requirements and align solutions.
• Work with both hardware and software components across GlobalVision products.

Support

• Conduct training sessions, system calibrations, and respond to general support inquiries.
• Assist clients with software upgrades and version transitions.
• Diagnose and resolve both hardware and software issues efficiently.

Internal Projects

• Contribute to internal projects that enhance collaboration and knowledge sharing.
• Support creative initiatives such as marketing videos, product tutorials, and other multimedia content.
• Participate in internal efforts related to onboarding process improvements and documentation.

Indicators that you could be a good match for this role

• Strong interpersonal skills with 2–4 years in customer-facing roles and 1–3 years in technical support.
• Advanced knowledge of Windows, Office, remote control applications, hardware, and server-based software installation/management.
• Able to work primarily EST time zone, with occasional flexibility to cover CET time zone hours.
• Bilingual fluency in English and French.
• Able to travel to our Kirkland HQ 1–2 times per week for sample testing.
• Able to occasionally travel internationally for client trainings.
• You resonate with our values.
• You are comfortable stepping out of the responsibilities in this job description.
• You are able to work independently and remain motivated.
• You have solid written communication skills (which is essential for succeeding in an asynchronous work environment like ours).

Desired Qualities

• Previous experience in a B2B SaaS company.
• Mastery of other languages beyond English and French.
• Experience with CRM software.
• Knowledge of Java programming.

Quebec Candidates Note: As an international company with clients, employees, and subcontractors worldwide, English is necessary for working with internal and external stakeholders at GlobalVision. Who Are We ? At GlobalVision, we design technologies that enable regulated industries to launch their digital and printed assets more quickly, without sacrificing quality. For 35 years, we have successfully balanced agility and innovation, while remaining profitable and independent. As a remote-first company, you will have the opportunity to work from anywhere you feel most productive, which allows you to create your ideal work environment. You will also have the freedom to manage your own paid time off and set your own work schedule, which will help maintain a healthy work-life balance. We do not track hours; we track results! Additionally, when the company grows, so do our employees - a portion of our profits is shared with full-time employees, ensuring that your success is directly tied to ours. We firmly believe in these values, so make sure you share them too:

• Freedom to Innovate :
• Sustainable Growth :
• Opportunities are Challenges :
• Trust and Autonomy :
• Radiating Passion and Positivity :
• Ongoing Feedback :

Why You Should Join Us

• You will have a real impact.
• We do not have bureaucracy.
• You will be part of a diverse team.
• Best Place to Work in Canada 2025 !

Want to Learn More ?

• Our website
• Careers page