Bilingual Implementation Associate

Who we are Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution. Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees. The EH Way At Employment Hero, we’re proud to be a values-driven business. We embrace our values to ensure we’re living and breathing them every day: * **Be Human:** We care about people and make sure they feel supported, respected and valued. * **Own It:** We take responsibility and accountability for our actions. We take initiative and lead by example. * **Be Bold:** We push boundaries, challenge the status quo and embrace change. * **Better Together:** We are a team, and we know that together we are stronger. * **Stay Curious:** We are always learning, growing and looking for ways to improve. About the role As a Bilingual Implementation Associate, you will be responsible for supporting new clients through the onboarding process. You’ll be their main point of contact, guiding them through the setup of our platform and ensuring a smooth transition. This is a client-facing role, so you’ll need to be comfortable communicating with clients and building strong relationships. What you'll do * Manage the onboarding process for new clients, ensuring a smooth and efficient transition to our platform. * Act as the main point of contact for clients, providing support and guidance throughout the implementation process. * Conduct client training sessions, both in-person and remotely, to ensure clients are proficient in using our platform. * Collaborate with internal teams, such as sales, product, and engineering, to ensure client success. * Identify and resolve any issues or challenges that arise during the implementation process. * Maintain accurate records of client interactions and progress in our CRM system. * Translate documents and assist with client communication in both English and your native language. * Contribute to the continuous improvement of our onboarding processes and materials. What you'll bring * Fluency in English and another language (Mandarin preferred) * Excellent communication and interpersonal skills, with the ability to build rapport with clients. * Strong organizational and time-management skills, with the ability to manage multiple projects simultaneously. * Experience in a client-facing role, preferably in a SaaS or technology company. * Experience with onboarding, implementation, or training is a plus. * Strong problem-solving skills and the ability to think critically. * Ability to work independently and as part of a team. * Experience with CRM systems and other relevant software is a plus. * A passion for technology and a desire to help others succeed. What we offer * Competitive salary * Health and wellness benefits * Professional development opportunities * A collaborative and supportive work environment * The opportunity to make a real impact on the lives of others * Be a part of a fast-growing, innovative company * Work with a diverse and talented team * Hybrid working model. Our commitment to Inclusion & Diversity We are committed to building a diverse and inclusive workplace and celebrate the differences in our team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you require any reasonable adjustments during the recruitment process, please let us know. Apply Now!