Astra North Infoteck Inc.
1 year ago
Bilingual Deskside Support Engineer
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Company information
- Company
- Astra North Infoteck Inc.
- Location
- Canada, Québec, Montréal Canada
- Posted
- 1 year ago
Job description
Job Description:
• Deskside Support will provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN, Azure VD, Printers, Scanners, etc
.• Incident handling: including troubleshooting, break fixing; following incident management process.
• Service Requests: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software components.
• Software application support for applications both commercial off the shelf and customer developed.
• Queue management for incident resolution and request fulfillment
1. Strong English & local language proficiency and inter personal skills.
2. Provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Azure VD, Printers, Scanners, etc
3. Experience in Windows & non-Windows Operating environment
• Deskside Support will provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN, Azure VD, Printers, Scanners, etc
.• Incident handling: including troubleshooting, break fixing; following incident management process.
• Service Requests: Installation, Movement, Addition or Change (IMAC) of new or existing end user device hardware/software components.
• Software application support for applications both commercial off the shelf and customer developed.
• Queue management for incident resolution and request fulfillment
1. Strong English & local language proficiency and inter personal skills.
2. Provide incident and request management support to all end user devices. E.g. Desktop, Laptop, Tablet, Thin-client, Mac, Monitor, Mobile device, VPN Azure VD, Printers, Scanners, etc
3. Experience in Windows & non-Windows Operating environment
Required skills
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