Recrute Action
1 year ago
Bilingual Customer Service Representative
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Company information
- Company
- Recrute Action
- Location
- Canada, Nova Scotia, Halifax region, Halifax Canada
- Posted
- 1 year ago
Job description
Bilingual Customer Service Representative
Start date: October 20, 2025
25 hybrid bilingual customer service positions are available in the insurance industry, with opportunities to support clients across Canada via phone, email, and chat. This is a full-time role with rotating shifts, offering career growth, a supportive team culture, and a mix of in-office and remote work. Ideal for client-focused, tech-savvy professionals who thrive in dynamic environments.
What is in it for you:
• Hourly salary of $24.96, based on experience.
• 6-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Weekday schedule, rotating shifts between 9:00 am – 9:00 pm AST.
• Hybrid – 3 days onsite (Tuesday to Thursday), 2 days remote.
Responsibilities:
• Handle inbound and outbound customer inquiries via phone, email, and chat regarding insurance claims, group benefits, and new business requests.
• Answer approximately 50 inbound calls per day and provide accurate, timely information on insurance products and services.
• Troubleshoot plan member system issues and respond to plan-related queries.
• Navigate and utilize multiple internal systems to record, manage, and resolve customer interactions.
• Ensure compliance with performance metrics including handle time, quality, and customer satisfaction.
• Rotate through varying shifts within operating hours to support clients across Canada.
• Maintain a high standard of professionalism, empathy, and client service in all interactions.
What you will need to succeed:
• High school diploma or equivalent (College or University considered an asset).
• Bilingual in French and English to effectively support clients across Canada in both official languages
• Strong communication and interpersonal skills with the ability to remain professional and calm in a fast-paced environment.
• 1+ year of experience in customer service (contact center, retail, or service industry).
• Proficiency with Microsoft Suite (Teams, Outlook, Excel) and ability to learn new systems quickly.
• Attention to detail and strong problem-solving skills.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.
• Self-motivated with a commitment to personal and career growth.
• Team-oriented with strong collaboration skills.
• Previous experience in group benefits or insurance is an asset.
• Experience in a high-volume contact center environment is an asset.
• Knowledge of Salesforce is an asset.
• Experience with AWD Imaging Systems is an asset.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# MFCJP00015453
Start date: October 20, 2025
25 hybrid bilingual customer service positions are available in the insurance industry, with opportunities to support clients across Canada via phone, email, and chat. This is a full-time role with rotating shifts, offering career growth, a supportive team culture, and a mix of in-office and remote work. Ideal for client-focused, tech-savvy professionals who thrive in dynamic environments.
What is in it for you:
• Hourly salary of $24.96, based on experience.
• 6-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Weekday schedule, rotating shifts between 9:00 am – 9:00 pm AST.
• Hybrid – 3 days onsite (Tuesday to Thursday), 2 days remote.
Responsibilities:
• Handle inbound and outbound customer inquiries via phone, email, and chat regarding insurance claims, group benefits, and new business requests.
• Answer approximately 50 inbound calls per day and provide accurate, timely information on insurance products and services.
• Troubleshoot plan member system issues and respond to plan-related queries.
• Navigate and utilize multiple internal systems to record, manage, and resolve customer interactions.
• Ensure compliance with performance metrics including handle time, quality, and customer satisfaction.
• Rotate through varying shifts within operating hours to support clients across Canada.
• Maintain a high standard of professionalism, empathy, and client service in all interactions.
What you will need to succeed:
• High school diploma or equivalent (College or University considered an asset).
• Bilingual in French and English to effectively support clients across Canada in both official languages
• Strong communication and interpersonal skills with the ability to remain professional and calm in a fast-paced environment.
• 1+ year of experience in customer service (contact center, retail, or service industry).
• Proficiency with Microsoft Suite (Teams, Outlook, Excel) and ability to learn new systems quickly.
• Attention to detail and strong problem-solving skills.
• Ability to adapt to changing priorities and manage multiple tasks simultaneously.
• Self-motivated with a commitment to personal and career growth.
• Team-oriented with strong collaboration skills.
• Previous experience in group benefits or insurance is an asset.
• Experience in a high-volume contact center environment is an asset.
• Knowledge of Salesforce is an asset.
• Experience with AWD Imaging Systems is an asset.
Why Recruit Action?
Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# MFCJP00015453
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