Consultant for Digital Customer Projects (m/f/d) – Energy Industry

What it's about
Redtree has been digitizing municipal utilities and energy providers for over 20 years. Their websites, ordering processes, customer portals, and the backend processes run on our platform, the io.suite.

Our customers come with specific requests. Sales needs a new tariff calculator, customer service wants to simplify a process in the portal, management is asking for a solution for a new product. You listen, understand what's behind it, and ensure that exactly that is implemented in the end. You are on the customer's side and think from their perspective. Cold calling and sales targets are not part of your job.

What you will do

• You are the primary point of contact for your customers and know their workflows, goals, and peculiarities.

• You clarify orders precisely: What does the customer want to achieve, what is included, what is not.

• You document requirements as user stories with clear acceptance criteria so that everyone understands the same thing.

• You coordinate directly with our developers, estimate the effort with them, and create offers based on this.

• You accompany the implementation until go-live: You keep an eye on the schedule, inform the customer, and make decisions with them.

• Before acceptance, you check the results against the acceptance criteria.

• If a topic requires more clarification, you also arrange a workshop with the customer.

What you bring

• Several years of experience in customer consulting or project management of digital projects, for example at a digital agency, an IT service provider, or a software vendor

• You quickly understand how a customer ticks and what they really need, even if they can't articulate it precisely themselves yet

• Experience in structuring and documenting requirements, ideally as user stories with acceptance criteria

• You have created offers and accompanied projects to completion

• You enjoy digital topics and can communicate with developers on an equal footing. You don't need to program.

• You communicate clearly and reliably and present yourself confidently to management and specialist departments

• Knowledge of the energy industry or municipal utilities is a plus. If you lack this, we will teach you.

• Very good German skills

What we offer
Short communication channels directly to the development team, flat hierarchies, home office, a modern office with good transport links (dogs welcome), team events, a benefits card or Urban Sports M, meal and mobility subsidies, company pension plan, and employee discounts.

Interested?
Then apply now, we look forward to hearing from you.

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