Internship Guest Relations (September) - NH Collection Madrid Suecia

Internship Guest Relations (September) - NH Collection Madrid Suecia Date: September 26, 2026 Location: Madrid, ES Spain Department: Guest Relations Minor Hotels is a global hotel group operating over 550 hotels, resorts, and residences in 56 countries across Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe, and the Americas. As a hotel owner, operator, and investor, Minor Hotels caters to the needs and desires of travelers worldwide through its diverse portfolio of eight hotel brands: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks, and Tivoli. As part of Minor Hotels, the Minor Hotels Europe & Americas region is responsible for over 350 properties in 30 countries and plans to grow across all segments, focusing on its luxury and upscale brands. We are looking for a passionate student in hospitality and customer service for an internship in our Guest Relations department (to start in September). You will have the opportunity to be part of a dynamic team focused on delivering memorable guest experiences, learning firsthand how customer service works in a high-end hotel.

What will you have to do?

Guest Relations

• Welcome guests and offer personalized attention.
• Accompany VIP clients: personalized check-in, rooming, and assistance during their stay.
• Attend to inquiries, special requests, and specific needs.
• Ensure guest satisfaction throughout their entire stay cycle.

Operational Management

• Prepare daily reports for VIP and special guest arrivals.
• Coordinate details with other departments: Housekeeping, F&B, Maintenance, Reservations.
• Support in resolving incidents, ensuring a positive experience.

Hospitality and Experience

• Participate in the design and preparation of amenities, welcome gifts, and surprises.
• Support in organizing internal events or hotel activities.
• Contribute to improving the customer experience with new ideas.

Communication and Proactivity

• Record customer comments and suggestions in internal tools.
• Follow up on satisfaction surveys (Guest Satisfaction).
• Collaborate with the team to ensure brand standards.

What are we looking for?

Student of Tourism, Hospitality, Protocol, International Relations, Communication, or related fields. High level of English (other languages are a plus). Passion for customer service. Communication skills, empathy, and a proactive attitude. Good presentation and a desire to learn in an international environment.

Why choose us?

At Minor Hotels Europe & Americas, we are committed to shaping exciting careers worldwide and fostering intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy exclusive benefits such as:

• Global experience - diversity of 150 different nationalities.
• Challenging national and international professional development opportunities.
• Wide range of training programs to enhance skills.
• Well-being initiatives, including flexible working conditions.
• Employee recognition programs, such as our “Memorable Dates”.
• Opportunity to make a difference through our sustainability program and volunteering initiatives.
• Employee rates and promotions, with discounts at our hotels worldwide and exclusive advantages through our corporate loyalty program.

Thinking about your next challenge? Apply now! Minor Hotels Europe & Americas promotes an inclusive work environment where everyone is valued and stimulated equally, so we warmly welcome individuals from all backgrounds and personal abilities.