Banquets Manager - Cordis, Auckland

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day. With 640 beautifully appointed guest rooms and 18 flexible meeting spaces, the hotel has been part of Auckland’s landscape for decades. By joining our team, you'll play a vital role in fostering the long-term growth of New Zealand’s Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences. With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey.

The Role

The successful applicant will oversee all aspects of the Banquets department, managing a team of over 30 people, including permanent staff and agencies.

Key Responsibilities

• Lead and manage large-scale events (up to 1,000+ guests), ensuring flawless execution and exceptional guest experiences in a 5-star environment.

• Oversee team operations, including staff scheduling, payroll, and performance management, while maintaining compliance with budget and labor regulations.

• Control inventory and procurement for banquet supplies (silverware, glassware, linen, uniforms, equipment) and ensure accurate financial reporting for events.

• Drive revenue growth through upselling opportunities, collaboration with Sales, and contributing to annual business planning and budget processes.

• Ensure operational excellence, including adherence to food safety standards (HACCP), liquor licensing laws, and hotel brand standards, while handling guest queries professionally.

Our ideal candidate

• With 18 event spaces, including 3 interchangeable venues, this is a fast-paced operation requiring at least 2 years of managerial experience in a similar environment

• Have a current General Manager's Certificate

• Flexibility to work 40 hours a week in a rotating roster that includes weekends and evenings

• A hospitality related qualification (level 2 or higher)

• Strong organisational and multitasking skills, with high attention to detail.

• Exceptional communication and interpersonal skills.

Benefits

• Free on duty meals

• Discounts on car-parking ($5 per day)

• Career development

• Discounted accommodation and F&B rates

• Free stays at Langham Hotels across the globe!