Sign up to save this job, get alerts, and apply with an optimized CV.

Log in Sign up free

Banking Application Support Specialist – 2nd Line (f/m/x) @ Sii Polska

Full Time 5400.00 - 6000.00

Job description

  • Minimum 3 years of experience as a key user, super user, or functional support specialist in a banking or financial environment
  • Strong understanding of back-office banking processes (e.g., payments, settlements, reconciliations)
  • Ability to analyze complex issues and logically trace process failures end-to-end
  • Experience working with production incidents and functional troubleshooting
  • Basic knowledge of SQL and ability to analyze application logs
  • Familiarity with the ITIL framework, including Incident, Problem, Change, Availability, and Service Continuity Management
  • Strong communication skills with both business stakeholders and technical IT teams
  • Fluency in English (French is a plus)
  • Analytical mindset and strong problem-solving skills with attention to detail
  • Openness to hybrid work from the Warsaw office
  • Fluent Polish required
  • Residing in Poland required

We are looking for a Functional Support Specialist (2nd Line) to support a project that delivers and maintains critical banking applications used by back-office teams across the EMEA region. The role focuses on ensuring the stability and smooth functioning of core transactional and financial processes within a complex production environment.

A key aspect of this position is taking ownership of complex functional incidents and driving them from initial investigation through to full resolution. You will play an important role in analyzing production issues, identifying root causes, and ensuring effective communication with both business users and technical teams.

  • Acting as the 2nd line escalation point for complex functional issues related to a banking application
  • Taking full ownership of incidents from initial report through to resolution and final communication to business users
  • Analyzing production incidents end-to-end, including transactional flows and calculation discrepancies, to identify root causes
  • Investigating issues using application logs and basic SQL queries
  • Collaborating with technical support, development teams, and other IT stakeholders to ensure timely and effective resolution
  • Identifying recurring functional issues and proposing permanent fixes (process or system improvements)
  • Contributing to and maintaining knowledge base articles and best practice documentation
  • Supporting the continuous improvement of incident, problem, and change management processes
    • Requirements: ITIL, SQL Additionally: Medical care, Insurance, Sport cards, Language courses, Refferal programs, Welcome packs and other occasional gifts, Passion Sponsorship program, Regular integration events and trips, Contracts with the biggest brands, Diverse portfolio of clients, Flexible forms of employment, Internal training center, Mentoring program, Buddy Program & efficient onboarding process, Technology communities, Jubilee rewards, Profit sharing, Sport & hobby communities, Breakfast, drinks and fresh fruits in the office, Wide portfolio of technologies, Solid financial situation, Comfortable and well-equipped offices, MySii app, Invoice kiosk.

    Required skills

    english communication reconciliations attention to detail polish analytical mindset sql french insurance problem-solving skills itil change management payments root cause analysis incident management medical care banking financial processes problem management hybrid work profit sharing availability management knowledge base warsaw onboarding process settlements referral programs language courses functional support trips business stakeholders 2nd line emea region transactional processes mentoring program buddy program financial environment integration events sport cards production incidents application logs office amenities best practice documentation internal training center technology communities welcome packs jubilee rewards back-office banking processes functional troubleshooting service continuity management technical it teams functional support specialist passion sponsorship program flexible forms of employment sport & hobby communities

    Sign up to apply

    Create a free account to apply for this job and get access to:

    • AI-powered CV optimization for this specific job
    • Save jobs and create custom alerts
    • See your CV match score for each job
    Create free account Log in

    Company information

    Company
    Sii Polska
    Location
    Polska, mazowieckie, Warszawa
    Poland
    Posted
    1 week ago
    View all jobs at Sii Polska

    Find similar jobs

    Explore more opportunities like this one.

    Jobs in Poland

    Interested in this position?

    Create your free account and tailor your CV to match this job.

    Create free account Log in