(TALENT POOL) Mid-Level Customer Success Analyst | Commercial

About BigDataCorp

BigDataCorp is the largest datatech in Latin America, and since 2013, it has been democratizing access to data, increasing possibilities and certainties in a world full of uncertainties.

We are pioneers in capturing, structuring, storing, and distributing data in Brazil. Our process is unique. We were born compliant with LGPD and other regulations, guaranteeing the origin of the information provided, always obtained ethically.

About the area and the vacancy

We are receiving candidates for our talent pool!

The Commercial area is responsible for making sales and supporting the client during the process of purchasing and using BigDataCorp's products and services. The Customer Success team is, as the name suggests, responsible for ensuring customer satisfaction and success in their journey of using BigDataCorp's products. This includes supporting them in integrating solutions, understanding client businesses to suggest new solutions or process improvements, and assisting in interactions between clients and internal company teams, building lasting relationships.

Requirements

What you will do day-to-day

• Onboard clients (Presentation and initial contact, Confirmation of credential receipt, integration follow-up, Initial Presentation);
• Establish, develop, and maintain positive business and client relationships (analysts, developers, operational staff);
• Conduct expectation alignment conversations;
• Hold periodic meetings to monitor and understand each client's situation, whether they have any doubts or suggestions for improvement to ensure they are making the most of our solutions;
• Monitor customer satisfaction (NPS);
• Analyze data and trends to identify, act on, and/or influence long-term strategies to maximize the potential of your portfolio;
• Act as a strategic partner to the sales team;
• Update CRM with all interactions with your clients to maintain a history;
• Monitor client KPIs (revenue, volume, healthscore) and identify opportunities or potential problems;
• Be the client's first point of contact for support, answer questions, and once it involves more technical support, direct them to the support team.

Required skills

• Previous experience as CS;
• Knowledge of CS processes;
• Understanding of Customer Success KPIs;
• Familiarity with day-to-day CS software/tools;
• Excellent communication and public speaking skills;
• Ability to handle urgent situations and tight deadlines;
• Empathy and patience with our clients.
• Interpretation of graphs and reports.

Benefits

What we offer

• 100% remote work (work from wherever you want);
• Office in RJ and SP with a relaxed work environment (for those who wish to use it);
• Growth and development opportunities;
• Flexible hours (yes, even in home office);
• Flexible vacations (in addition to the CLT regime);
• Bradesco health and dental plan;
• Group life insurance;
• Meal benefit via Caju card;
• Monthly home office assistance (furniture and internet);
• Home Office Voucher;
• OrienteMe (psychological support);
• Conexa Saúde (psychological and nutritional support);
• GymPass;
• Day Off for birthdays;
• Maternity leave of 6 months;
• Paternity leave of 1 month;
• Childcare assistance;
• SESC agreement;
• Game night (in-person at the RJ office and online on Discord);
• BDC Learning and BDC Decola (professional development and growth program through subsidies for various training, such as courses, lectures, books, and others);
• A united team always ready to support.

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