B2C Manager

We are looking for an experienced B2C Manager to lead our international team within the Finance Shared Service Centre. This role combines people leadership, process excellence, and stakeholder collaboration – perfect for someone who enjoys making an impact across people, processes, and performance.

Your key responsibilities

• Lead and develop the B2C team – manage Team Leads and Junior Managers, set clear priorities, support growth and training, and foster a culture of accountability and collaboration.

• Oversee end-to-end B2C operations – ensure timely and accurate execution of cash application, collections, banking activities, and receivables management, while monitoring KPIs and SLAs.

• Drive process improvements – identify recurring issues, lead transitions of B2C activities, and implement automation, standardization, and best practices to increase efficiency.

• Ensure compliance and risk control – safeguard processes against risks, ensure adherence to corporate financial policies and internal controls, and support audits and reporting requirements.

• Build strong stakeholder relationships – work closely with Local Finance, Controlling, and auditors; manage escalations and secure smooth communication across business functions.

• Deliver reporting & projects – manage month-end closing, bad debt provisions, and financial reporting; contribute to both local and global projects that enhance performance and service delivery.