AWS Connect Developer (IBM ODM)

Job description

We are seeking an Amazon Connect Engineer with strong expertise in AWS services and hands-on experience implementing Amazon Connect solutions. The ideal candidate will also have solid experience with IBM ODM and backend development using Node.js or Python. This role involves designing, developing, and optimizing contact center workflows, integrating decision services, and ensuring seamless end-to-end delivery.

Responsibilities

Design, configure, and implement Amazon Connect contact center solutions.
Build and maintain Contact Flows, routing logic, and Lambda-based backend logic.
Optimize call flow performance, routing strategies, and customer experience.
Monitor, troubleshoot, and improve contact center metrics and system reliability.
Develop, implement, and maintain business rules and decision logic using IBM ODM.
Collaborate with business teams to model, validate, and test decision tables and rule flows.
Integrate ODM decision services with AWS workflows and backend systems.
Manage the complete ODM lifecycle including rule authoring, execution, deployment, and governance.
Ensure accuracy, consistency, and performance of rule execution in production environments.

Required skills

python aws lambda node.js backend development amazon connect routing logic ibm odm contact flows

Sign up to apply

Create a free account to apply for this job and get access to:

AI-powered CV optimization for this specific job
Save jobs and create custom alerts
See your CV match score for each job

Create free account Log in

Find similar jobs

Explore more opportunities like this one.

Jobs in India

Interested in this position?

Create your free account and tailor your CV to match this job.