Customer Service Assistant | Affirmative Vacancy for People with Disabilities

• Opportunity with priority for people with disabilities (PCD).

We are looking for a professional to provide service and support to notaries and SAEC and OE clients, through different channels, such as WhatsApp, Chat, Email, Form, and Voice. This person will be responsible for understanding user needs, clarifying doubts, providing information, attending to requests and complaints, contributing to an increasingly agile, clear, and positive experience on our platforms.

Functions and Responsibilities:

• Serve the user (Client or Notary) with the purpose of fulfilling their expressed need through our service channels.
• Evaluate the user's need to ensure assertive continuation to fulfill the request with quality and speed.
• Direct the ticket responsibly, when necessary, so that the feedback is pertinent and quick.
• Manage your inbox so that all tickets for which you are responsible are processed, directed, and followed up on daily.
• Prioritize quality and care for the user as your complete responsibility.
• Contribute with your full commitment so that the ONR brand is recognized as a differentiator not only for the system but especially for its differentiated service to the user.
• Improve your service daily so that the user is delighted by the service (knowledge, skill, and attitude).
• Structure your time so that your productivity delivery naturally escalates in your day-to-day work.
• Interact clearly, structurally, and respectfully with clients, notaries, and internal areas when necessary.
• Act in compliance with ONR's Compliance and Anti-bribery Management System, complying with applicable policies, standards, procedures, and requirements, observing internal controls and risk management guidelines, contributing to the promotion of ethics, integrity, prevention of bribery, and timely reporting of incidents, suspicions, or non-conformities.

Requirements:

• High School Diploma Completed;
• Computer literacy, preferably Google Workspace (Documents, Spreadsheets, and Drive);
• Clear and assertive writing;
• Desirable previous experience in customer service, preferably in call center environments or high-volume service operations.

Benefits:

• Health Insurance;
• Dental Insurance;
• Meal / Food Voucher;
• Home Office Assistance;
• Life Insurance;
• TotalPass;
• FIAP and Faculdade Impacta Partnership;
• Childcare Assistance;
• Assistance for children with disabilities;
• Zenklub;
• Courses and career path via Alura.