Public Areas Assistant

What will you do?

• Makes sure all public restrooms are clean, smell fresh, and well-stocked at all times.
• Maintains the cleanliness of all restrooms by reviewing each one at least once every 30 minutes during your shift.
• Collects and replenishes bathroom towels from the laundry, folds them carefully, and places them in the bathrooms.
• Cleans and dusts walls, doors, and tables as needed in the lobby area throughout your shift.
• Vacuums and cleans trash cans in public areas.
• Familiarizes yourself with all functions that take place at the hotel.
• Maintains furniture and equipment in working condition and reports any defects immediately.
• Reports maintenance defects to the Housekeeping Office immediately.
• Takes care of guest inquiries and requests efficiently, handles complaints quickly and thoroughly.
• Follows key signature procedures and assumes responsibility for assigned keys.
• Delivers all lost property and follows the correct procedure for found and lost objects.
• Makes sure that all equipment and materials used are clean and in working order; any defects must be reported immediately.
• Assists coworkers with similar or related tasks as needed.
• Attends any meetings or training sessions as necessary.
• Maintains a positive attitude and pays attention to details throughout your shift.
• As part of a team, tries to help colleagues who need assistance from within the department or other departments.
• Performs any other reasonable tasks assigned by your supervisor or manager.
• We recognize that we are in the hospitality industry and this may require us to provide lateral service. Occasionally, we will ask each team member to perform various related tasks as needed, in order to provide exceptional customer service. You will be responsible for controlling night shifts, days, and/or extra hours for your staff.