Automotive Collision Field Operations Manager

About CSN Collision CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across Canada. Summary : The Field Operations Manager is the primary point of contact for CSN Licensees within their designated region. The position reports directly to the FOM-Team Leader. Key Responsibilities: • Provide exceptional customer service and support to CSN Licensees, ensuring they have the necessary tools and resources to operate effectively; • Develop and maintain strong relationships with CSN Licensees, fostering a culture of collaboration and trust; • Conduct regular site visits to ensure compliance with CSN's quality standards and procedures; • Identify and address any operational or technical issues that may impact the performance of CSN Licensees; • Collaborate with other departments to develop and implement process improvements and best practices; • Provide training and coaching to CSN Licensees on CSN's policies, procedures, and systems; • Develop and manage budgets for designated region; • Analyze and report on key performance indicators (KPIs) for the designated region; • Ensure all activities are conducted in accordance with CSN's policies, procedures, and regulatory requirements. Requirements: • Bachelor's degree in a related field or equivalent experience; • 3+ years of experience in a leadership role within the collision repair industry; • Strong understanding of the collision repair process and industry trends; • Excellent communication, interpersonal, and problem-solving skills; • Ability to work independently and as part of a team; • Strong analytical and organizational skills; • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); • Valid driver's license. Benefits: • Competitive salary and benefits package; • Opportunities for professional growth and development; • Collaborative and dynamic work environment; • Recognition and rewards for outstanding performance.