NOVOTEL
10 months ago
Bilingual Auditor - Novotel & Ibis Budget Sorocaba
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Company information
- Company
- NOVOTEL
- Location
- Brasil Brazil
- Posted
- 10 months ago
Job description
Job Description:
- Receive guests/clients at the front desk or by phone, identifying them and providing information and explanations on various matters (reservations, flight confirmation, addresses/phone numbers of locations, complaints etc.).
- Perform the end-of-day closing (night audit) in the system, checking transactions, cash, invoices, and movements.
- Prepare and organize the daily reports, ensuring the accuracy of financial and operational information.
- Ensure that the hotel is secure during the night, performing rounds, verifying access, doors, common areas, and following security protocols.
- Attend to guests during the night shift, providing support, clarifying doubts, and resolving occurrences.
- Prepare and set up the early morning coffee service for guests, according to hotel standards, ensuring organization, hygiene, and punctuality.
- Perform guest check-in, filling out registration cards, delivering keys, and directing them to their respective rooms.
- Perform guest check-out, executing invoice closing, receiving payments, and processing related procedures.
- Ensure compliance with reception procedures and prepare processes and procedures for “Self-Control”.
- Moderate conflicts and intervene in critical/typical situations, along with clients/guests. Feed the system with client reservation information.
- Offer, score, and operate the loyalty program according to established standards.
- Efectuate shift handover, strictly following pre-established procedures.
- Maintain reception and common areas organized during the shift.
Required skills
- bilingual
- doors
- front desk
- payments
- keys
- complaints
- reservations
- phone
- auditor
- sorocaba
- security protocols
- rounds
- self-control
- access
- occurrences
- ibis budget
- financial information
- daily reports
- night audit
- flight confirmation
- addresses
- phone numbers
- loyalty program
- doubts
- novotel
- common areas
- locations
- registration cards
- hotel security
- end-of-day closing
- operational information
- guest support
- early morning coffee service
- room directing
- invoice closing
- processing procedures
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