Customer Service Dealing with Providers

Analyst Collision Cranes Cuajimalpa Zone Gross salary 12k Bonus for metrics starting from the 4th month Schedules Monday to Friday 8:30 am to 6:30 pm and Saturdays from 9:00 am to 2:00 pm Activities Establish communication with each insured through the electronic means defined by Qualitas, gathering information about the service to be performed such as location, unit type, destination, presence of contracted providers, maneuvers to be performed, among others, in order to guarantee the dispatch of the required service. Assign the crane service requested by the authorized area to the contracted provider, ensuring service quality without neglecting cost, with the objective of reducing response times to the client. Provide follow-up on confirmation of service by contracted providers, managing arrival at the service location, verifying the generation of service orders with the agreed cost, and managing through the CESVI system the calculation of any surcharges if maneuvers, waiting time, mileage, etc., are required, in accordance with current rates from the Secretariat of Infrastructure, Communications and Transportation (SCT), in order to validate that providers respect the agreed costs and report inconsistencies to the Collision Cranes Supervisor, who in turn will inform the Provider Network area so they can proceed with the corresponding management. Experience Customer service Provider follow-up Roadside assistance This message and any files attached to it are the property of the institution that the sender serves and may contain private and privileged information for the exclusive use of the recipient. If you have received this communication in error, you are not authorized to copy, retransmit, use, or disclose this message or its attachments. In this case, please notify the sender immediately through the same channel. Job board Mexico offering a position of Customer Service for the Customer Service sector at Smart Jobs in Cuajimalpa de Morelos. Salary according to your experience and the average salary in the sector. Update your curriculum vitae now and apply for this job. Job Type Full-Time.