Singularu
4 months ago
Customer Service
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Company information
- Company
- Singularu
- Location
- Valencia/València, Valencia/València, Comunidad Valenciana / Comunitat Valenciana, España United States
- Posted
- 4 months ago
Job description
About the role ðŸ”
At Singularu, we are looking for a person who will join our Customer Service team in a remote work model. You will be a fundamental piece for our clients: the person who accompanies them, resolves their issues, and makes them feel special in every interaction. We are looking for someone organized, resolute, and with a genuine passion for people, who can turn any incident into a positive experience for those who trust us.
Responsibilities 🚀
💠OUR GIRLS ALWAYS COME FIRST
💕 TEAM WORK, DREAM WORK
⥠TRUST THE PROCESS
✨ ALWAYS PROACTIVE & POSITIVE
🙌 ENJOY ALL OF IT
At Singularu, we are looking for a person who will join our Customer Service team in a remote work model. You will be a fundamental piece for our clients: the person who accompanies them, resolves their issues, and makes them feel special in every interaction. We are looking for someone organized, resolute, and with a genuine passion for people, who can turn any incident into a positive experience for those who trust us.
Responsibilities 🚀
- Manage customer inquiries, complaints, and incidents through various channels (email, phone, and chat), ensuring always a prompt and empathetic response.
- Process changes, returns, and order tracking, guaranteeing that each customer is satisfied with the process.
- Resolve doubts about products, availability, and order status, providing clear and precise information.
- Manage and respond to product reviews, contributing to improving brand experience.
- Actively collaborate with the rest of the team to detect incident patterns and propose improvements in processes.
- Use CRM tools to register and track all interactions with customers.
- Minimum 2-3 years of experience in customer service, customer service, or similar roles.
- Excellent verbal and written communication skills in Spanish and English.
- Management of CRM tools and platforms.
- A very organized person, customer-oriented, and with a proactive attitude.
- Basic knowledge of computer science and comfort working in digital environments.
- Experience in e-commerce or retail.
- Knowledge of tools such as Zendesk, Gorgias, Salesforce, or HubSpot.
- Experience managing incidents by email, phone, and chat simultaneously.
- Knowledge of German or other languages.
- Remote work model and necessary materials.
- Exclusive discount on our jewelry ðŸ’✨
- Flexible compensation plan
- A young, dynamic, and constantly learning environment.
💠OUR GIRLS ALWAYS COME FIRST
💕 TEAM WORK, DREAM WORK
⥠TRUST THE PROCESS
✨ ALWAYS PROACTIVE & POSITIVE
🙌 ENJOY ALL OF IT
Required skills
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