Singularu
5 months ago
Customer Service
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Company information
- Company
- Singularu
- Location
- Madrid, Madrid, Comunidad de Madrid, España United States
- Posted
- 5 months ago
Job description
Singularu is commitment, talent, and passion.
We are Singularu and we make jewels so that everyone can shine! ðŸ’ðŸ¤
We are a young brand, full of ambition, with a team of +350 people who work together to achieve one goal: giving our customers the best service, the best shopping experience, and of course, the best jewels.
About the role 🔎
In Singularu we are looking for someone to join our Customer Service team in a hybrid working model. You will be a fundamental piece for our customers: the person who accompanies them, resolves their issues, and makes them feel special in every interaction. We are looking for someone organized, resolute, and with a genuine vocation for people, who can turn any incident into a positive experience for those who trust us.
Responsibilities 🚀
💠OUR GIRLS ALWAYS COME FIRST
💕 TEAM WORK, DREAM WORK
â™ TRUST THE PROCESS
✨ ALWAYS PROACTIVE & POSITIVE
🙌 ENJOY ALL OF IT
In Singularu, what makes us shine from the outside and inside are our values. That's why we commit to making our company a space where equality of opportunities and diversity come first. 💖
Join the Singularu sparkle and send your CV if you feel identified with the vacancy! ✨
We are Singularu and we make jewels so that everyone can shine! ðŸ’ðŸ¤
We are a young brand, full of ambition, with a team of +350 people who work together to achieve one goal: giving our customers the best service, the best shopping experience, and of course, the best jewels.
About the role 🔎
In Singularu we are looking for someone to join our Customer Service team in a hybrid working model. You will be a fundamental piece for our customers: the person who accompanies them, resolves their issues, and makes them feel special in every interaction. We are looking for someone organized, resolute, and with a genuine vocation for people, who can turn any incident into a positive experience for those who trust us.
Responsibilities 🚀
- Manage customer inquiries, complaints, and incidents through various channels (email, phone, and chat), ensuring always a quick and empathetic response.
- Process changes, returns, and order tracking, guaranteeing that each customer is satisfied with the process.
- Solve doubts about products, availability, and order status, providing clear and precise information.
- Manage and respond to product reviews, contributing to improving brand experience.
- Actively collaborate with the rest of the team to detect incident patterns and propose improvements in processes.
- Use CRM tools to register and track all interactions with customers.
- Minimum 2-3 years of experience in customer service, customer support, or similar roles.
- Excellent communication skills in Spanish and English.
- Management of CRM tools.
- A very organized person, customer-oriented, and proactive.
- Basic knowledge of computer science and comfort working in digital environments.
- Experience in e-commerce or retail.
- Knowledge of tools like Zendesk, Gorgias, Salesforce, or HubSpot.
- Experience managing incidents by email, phone, and chat simultaneously.
- Knowledge of German or other languages.
- Hybrid working model and necessary materials.
- Exclusive discount on our jewels ðŸ’✨
- Flexible compensation plan
- A young, dynamic, and constantly learning environment.
💠OUR GIRLS ALWAYS COME FIRST
💕 TEAM WORK, DREAM WORK
â™ TRUST THE PROCESS
✨ ALWAYS PROACTIVE & POSITIVE
🙌 ENJOY ALL OF IT
In Singularu, what makes us shine from the outside and inside are our values. That's why we commit to making our company a space where equality of opportunities and diversity come first. 💖
Join the Singularu sparkle and send your CV if you feel identified with the vacancy! ✨
Required skills
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