Customer Service

Singularu is commitment, talent, and passion.

We are Singularu and we make jewels so that everyone can shine! 💍🤍

We are a young brand, full of ambition, with a team of +350 people who work together to achieve one goal: giving our customers the best service, the best shopping experience, and of course, the best jewels.

About the role 🔎

In Singularu we are looking for someone to join our Customer Service team in a hybrid working model. You will be a fundamental piece for our customers: the person who accompanies them, resolves their issues, and makes them feel special in every interaction. We are looking for someone organized, resolute, and with a genuine vocation for people, who can turn any incident into a positive experience for those who trust us.

Responsibilities 🚀

• Manage customer inquiries, complaints, and incidents through various channels (email, phone, and chat), ensuring always a quick and empathetic response.
• Process changes, returns, and order tracking, guaranteeing that each customer is satisfied with the process.
• Solve doubts about products, availability, and order status, providing clear and precise information.
• Manage and respond to product reviews, contributing to improving brand experience.
• Actively collaborate with the rest of the team to detect incident patterns and propose improvements in processes.
• Use CRM tools to register and track all interactions with customers.
  
  
  

What are we looking for? 🎯

• Minimum 2-3 years of experience in customer service, customer support, or similar roles.
• Excellent communication skills in Spanish and English.
• Management of CRM tools.
• A very organized person, customer-oriented, and proactive.
• Basic knowledge of computer science and comfort working in digital environments.
  
  
  

We will also value:

• Experience in e-commerce or retail.
• Knowledge of tools like Zendesk, Gorgias, Salesforce, or HubSpot.
• Experience managing incidents by email, phone, and chat simultaneously.
• Knowledge of German or other languages.
  
  
  

What do we offer? 🌱

• Hybrid working model and necessary materials.
• Exclusive discount on our jewels 💍✨
• Flexible compensation plan
• A young, dynamic, and constantly learning environment.
  
  
  

Our values as a team 🚀

💍 OUR GIRLS ALWAYS COME FIRST

💕 TEAM WORK, DREAM WORK

âš™ TRUST THE PROCESS

✨ ALWAYS PROACTIVE & POSITIVE

🙌 ENJOY ALL OF IT

In Singularu, what makes us shine from the outside and inside are our values. That's why we commit to making our company a space where equality of opportunities and diversity come first. 💖

Join the Singularu sparkle and send your CV if you feel identified with the vacancy! ✨