Associate

WNS is hiring for an International Airlines - Back Office - customer service process. Walk-in Drive at Vikhroli location on 14th Jan between 11-3pm Role: Customer Support Representative (Email Process) Shift: Rotational shifts including night shifts Week-offs: 1 rotational week off Pick up & Drop facilities provided Key Responsibilities: ✅ Draft professional emails to resolve customer queries and complaints. ✅ Deliver exceptional customer service while handling sensitive issues. ✅ Ensure prompt resolution of customer concerns. ✅ Maintain accurate records of all interactions with customers. ✅ Collaborate with team members to achieve process efficiency. ✅ Identify and escalate critical issues to supervisors. Key Requirements: ✅ Excellent communication and interpersonal skills. ✅ Ability to work in a fast-paced environment. ✅ Strong analytical and problem-solving skills. ✅ Proficiency in Microsoft Office applications. ✅ Ability to maintain confidentiality and handle sensitive information. Benefits: ✅ Rotational shifts including night shifts. ✅ 1 rotational week off. ✅ Pick up & Drop facilities provided.