Associate Renewals Manager

As an Associate Renewals Manager, you will play a critical role in maximizing customer retention and minimizing churn through effective sales and relationship-building techniques. You will be responsible for managing the renewal process, aligning with customer needs, and collaborating with internal teams to drive customer success and growth. Job Responsibilities Maximize customer retention rates by employing effective sales techniques through phone, video, and email communications, while focusing on building strong relationships with customers. This will involve identifying and addressing customer needs, providing tailored solutions, and ensuring seamless transitions. You will also be responsible for developing and implementing strategies to drive customer growth and retention, including identifying and capitalizing on new business opportunities. Key Performance Indicators (KPIs) will include customer retention rates, revenue growth, and customer satisfaction. You will be expected to work closely with cross-functional teams, including Sales, Marketing, and Customer Success, to drive business outcomes. Requirements and Qualifications Bachelor's degree in a related field, such as Business Administration, Marketing, or Communications. 2+ years of experience in a sales or account management role, preferably in the technology or software industry. Strong communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders. Ability to work in a fast-paced environment, with a high level of energy and enthusiasm. Strong analytical and problem-solving skills, with the ability to identify and capitalize on new business opportunities. Benefits Competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) plan, and paid time off. Opportunities for professional growth and development, including training and mentorship programs. Collaborative and dynamic work environment, with a strong focus on teamwork and customer satisfaction. Opportunities to work on high-impact projects and contribute to the company's continued growth and success.