Associate Manager Customer Service

What Your Impact Will Be

We are looking for a candidate with experience in the field, or similar experience in areas with marked seasonality, with transformational leadership focused on inspiring and motivating the team, seeking positive changes in the professional performance and personal growth of team members.

• Development and monitoring of objectives by area.
• Management of “Cost to Serve” for customers in Mexico.
• Development of continuous improvement and savings projects.
• Development of processes and technological tools.
• Management and monitoring of delivery processes to ensure “On time” indicators and customer incidents.
• Team management and development.
• Management of MOQ by customer and destination.
• Management and monitoring of logistics agreements and related administrative processes.
• Management and monitoring of purchase orders for services provided by customers.
• Management and monitoring of administrative, operational, accounting, and tax processes for customers.
• Management of sales forecasts and operational resource projections.
• In-person operational reviews with customers.
• Management of seasonal processes with customers.