Associate Lead, Client Operations - Programmatic

Multilocal is seeking a proactive and detail-oriented Associate Client Operations Lead to manage the CSO team, ensuring timely, high-quality responses to client requests in line with SLAs. This role involves overseeing daily workflows, coaching team members, supporting career development, and driving operational improvements. The successful candidate will collaborate with other teams to refine processes, implement best practices, and enhance overall efficiency in a fast-paced, remote-first environment. The ideal candidate will have a strong understanding of client-centric operations, excellent communication and interpersonal skills, and the ability to work effectively in a dynamic, fast-paced environment. The role requires a high level of organization, attention to detail, and the ability to prioritize tasks effectively. The successful candidate will be responsible for managing the CSO team, ensuring timely, high-quality responses to client requests, and driving operational improvements. This role involves working closely with other teams to refine processes, implement best practices, and enhance overall efficiency. The ideal candidate will have a strong understanding of client-centric operations, excellent communication and interpersonal skills, and the ability to work effectively in a dynamic, fast-paced environment. The role requires a high level of organization, attention to detail, and the ability to prioritize tasks effectively. The successful candidate will be responsible for managing the CSO team, ensuring timely, high-quality responses to client requests, and driving operational improvements. This role involves working closely with other teams to refine processes, implement best practices, and enhance overall efficiency. The ideal candidate will have a strong understanding of client-centric operations, excellent communication and interpersonal skills, and the ability to work effectively in a dynamic, fast-paced environment. The role requires a high level of organization, attention to detail, and the ability to prioritize tasks effectively.