Associate Director - Operations

Associate Director - Operations for our Banking Financial Services vertical Location: Mexico City (in-office) Business Unit: Mortgage and Banking Shift: Mid / US Time Job Summary: The position is to lead operations for BFS Mexico delivered Contact Center operations for Firstsource’s US / North America Banking, Mortgage and Financial Services. The role is accountable for: Development and preparation of short-term and long-range plans and budgets based upon broad organization and business unit goals and objectives. This includes the development of operational strategies, policies, procedures, and standards to ensure effective and efficient delivery of services. Additionally, this role will be responsible for: Providing leadership and guidance to a team of operations managers and supervisors; Developing and maintaining relationships with key stakeholders, including clients, vendors, and internal partners; Collaborating with other business units to identify and capitalize on opportunities for growth and improvement; Ensuring compliance with all relevant laws, regulations, and company policies. The ideal candidate will have: A bachelor’s degree in a related field (e.g., Business Administration, Operations Management); At least 5 years of experience in operations management or a related field; Strong analytical and problem-solving skills; Excellent communication and interpersonal skills; Ability to work effectively in a fast-paced environment with multiple priorities and deadlines. In return for your hard work and dedication, we offer: A competitive salary and benefits package; Opportunities for professional growth and development; A dynamic and supportive work environment.