Associate Director, Nexus, Investor Delivery

Reporting to the Executive Director, Nexus, Investor Delivery, you will:

• Partner with senior leadership to support departmental initiatives, projects, and budget management.
• Contribute to the delivery of team objectives while ensuring compliance with policies related to investor registration, transactions, reporting, and cash management.
• Review and approve investor allocations for waterfall calculations and oversee the processing of capital calls and distributions in line with client instructions and deadlines.
• Ensure a smooth and professional client integration experience, fostering positive relationships with all stakeholders.
• Address and resolve sensitive or escalated inquiries from clients, investors, fund managers, or internal teams with professionalism and care.
• Collaborate with internal AML teams and administrators to ensure all regulatory requirements are met.
• Review and sign off on schedules, reports, and files, ensuring accuracy and compliance with internal controls.
• Allocate team resources effectively to meet service level agreements and operational goals.
• Participate in the internal Client Relationship Management (CRM) framework, including regular service reviews with clients and internal partners.

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