Associate Director Divisional Controls

This is a Associate Director Divisional Controls role with NAB based in Melbourne, VIC, AU
== NAB ==

Role Seniority - director

More about the Associate Director Divisional Controls role at NAB

Support the Financial Crime Operations (FCO), and Fraud Operations (FO) businesses (within a Financial Crime and Fraud Domain) as an Associate Director, Divisional Controls to manage risk in the first line and meet its strategic priorities! Contribute to results by increasing efficiency and reducing errors resulting in loss to the NAB due to undue retention of high-risk customers. While at the same time supporting the community in fighting financial crime! Provide a meaningful impact to our customers by helping NAB reduce the risk of fraud and scams Help the FCO and FO businesses proactively manage risk, meeting all policy and compliance requirements; perform controls; adhere to process and procedures pertinent to the role; and escalate events!

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

As Associate Director, Divisional Controls, you will play a pivotal role in shaping NAB’s approach to Fraud and Financial Crime, working closely with senior leaders to safeguard our customers and reputation.

Each day, you’ll go above and beyond to:

Partner with the FCO and FO Leadership team and other senior stakeholders (including executive committees) to provide strategic advice and influence decision-making on risk and controls. Lead cross-functional initiatives to identify, assess, and remediate risk, driving process improvement and fostering a culture of proactive risk management across FCO and FO. Provide advice, insight and oversight, but there is decision-making in relation to event validation and other matters as specified in internal risk management frameworks Identify root causes for issues, assessing materiality and working with the business to develop appropriate remedial responses Meet strategic priorities through high quality risk guidance and oversight Contribute to results by increasing efficiency and reducing errors resulting in loss to the NAB due to undue retention of high-risk customers and/or non-compliance with the AML/CTF Program and/or non-compliance with the Anti-fraud Policy and upcoming industry wide Scams Prevention Framework Represent the DCO function in high-level forums and working groups as required Identify and implement opportunities to use AI and data-driven solutions to enhance risk controls and support proactive fraud and financial crime prevention.

We’re looking for the best and brightest to deliver the best for our customers. You’ll need:

Extensive experience in senior leadership roles within Financial Crime, Fraud Operations, or related risk domains Proven experience in 1st line risk related roles and control creation is beneficial Demonstrated experience in Financial Crime would be desirable Demonstrated ability to influence and engage with senior executives Proven track record of delivering outcomes in complex, fast-paced environments. Exceptional communication and negotiation skills, with the ability to translate complex risk concepts for diverse audiences. Ability to understand issue descriptions and follow work procedures to investigate and interrogate matters so that accurate impact assessments can be made and advice given Experience navigating complex organisational structures and building strong relationships across business units Ability to work autonomously and demonstrate a proactive mindset.

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected and celebrated. We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit www.nab.com.au/about-us/careers/apply-for-job . To discuss adjustment requirements, please contact the NAB Careers team, via [email protected] (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the NAB team will be there to support your growth.

Please consider applying even if you don't meet 100% of what’s outlined

Key Responsibilities

• Partnering with leadership
• Leading cross-functional initiatives
• ️ Providing oversight and guidance

Key Strengths

• Experience in financial crime and fraud operations
• ️ Communication and negotiation skills
• Proactive mindset
• Control creation
• Data-driven solutions
• Relationship building

A Final Note: This is a role with NAB not with Hatch.