Associate, Digital Sales (Female, Male)

Location: Katowice

Your responsibilities

• Deliver day-to-day digital sales tasks according to defined procedures.
• Communicate with customers through digital channels to provide information and collect needs.
• Prepare basic digital sales materials, meeting notes and follow-up actions.
• Support virtual product demonstrations, presentations and simple proposal tasks.
• Describe digital sales practices, solutions and procedures to support customer conversations.
• Update customer and opportunity records under guidance.
• Make minor pre-approved changes in systems or processes to improve effectiveness.
• Resolve general issues using basic analysis and direction from senior colleagues.
• Assist with identifying simple sales opportunities and escalate when required.
• Follow established quality standards, guidelines and operational processes.
• Maintain accurate and up-to-date data in CRM and sales systems to support reporting and pipeline management.
• Support lead generation and lead qualification activities through digital channels and campaigns.
• Coordinate follow-up activities with customers to ensure timely responses and progression of sales opportunities.
• Collaborate with sales, marketing and customer success teams to support customer engagement initiatives.
• Monitor customer interactions and sales activities, providing feedback and insights to improve effectiveness.
• Assist in preparing sales forecasts, pipeline reviews and basic performance reports.
• Participate in digital marketing and customer outreach campaigns to increase awareness and generate demand.
• Continuously develop knowledge of company products, services, sales tools and digital selling techniques.
• Ensure compliance with company policies, data protection requirements and information security standards in all customer interactions.
• Support cloud-focused sales initiatives by engaging customers in discussions around the benefits of cloud solutions and digital transformation.
• Assist in identifying on-premise customers with potential for cloud migration and support related sales activities.
• Promote company cloud offerings in alignment with the local go-to-market strategy for the Polish market.
• Support customer education activities related to cloud adoption, SaaS solutions, subscription models and cloud best practices.
• Gather customer feedback and market insights regarding cloud adoption trends, barriers and business requirements within the Polish manufacturing sector.
• Work closely with senior sales colleagues to develop pipeline opportunities related to cloud ERP and cloud-based business applications.

Our requirements

• Foundational knowledge of digital sales or customer communication gained through education.
• Ability to follow defined processes and deliver accurate work.
• Clear communication skills through digital channels with customers and internal contacts.
• Basic understanding of digital presentations, product information and customer needs.
• Ability to apply simple analysis to routine issues.
• Willingness to learn and build skills in digital sales and online customer engagement.
• Basic understanding of CRM systems and sales pipeline management.
• Interest in cloud technologies, SaaS business models and digital transformation trends.
• Awareness of the benefits of cloud ERP solutions for manufacturing and mid-market organizations in Poland.
• Ability to manage multiple tasks, prioritize activities and meet deadlines in a fast-paced environment.
• Strong attention to detail and commitment to data quality.
• Collaborative mindset with the ability to work effectively across sales, marketing and customer success teams.
• Proficiency in Microsoft 365 applications, including Outlook, Teams, Excel and PowerPoint.
• Customer-oriented approach with a willingness to build long-term business relationships.
• Good presentation and virtual meeting facilitation skills.
• Continuous learning mindset and eagerness to develop professional sales and cloud solution knowledge.
• Fluency in Polish and good working knowledge of English, both written and spoken.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• fruits
• integration events
• coffee / tea
• sharing the costs of holidays for kids
• christmas gifts

Digital Sales Junior supports daily digital sales activities under close supervision. The role helps engage customers through digital channels, prepares basic sales materials and supports virtual meetings and demonstrations. The Associate provides information to customers and internal teams, follows defined procedures and makes minor pre-approved updates to systems and processes. The role applies theoretical knowledge gained through education and builds practical experience in digital selling.

Additionally, the role supports lead generation and qualification activities, maintains accurate customer and opportunity data in CRM systems, and assists in executing digital marketing and sales campaigns. The Associate collaborates with sales, marketing and customer success teams to ensure a consistent customer experience, monitors customer interactions, and follows up on routine inquiries. The position also contributes to pipeline development by identifying potential sales opportunities and gathering customer feedback to support continuous improvement of sales processes and digital engagement strategies. As experience grows, the Associate progressively takes ownership of assigned activities and develops core consultative selling and customer relationship management skills.

Forterro | BPSC

BPSC is part of the Forterro Group, a provider of specialized software for over 13,000 companies in Europe and around the world. We are the producer of our own BPSC ERP system. This solution is the culmination of over 30 years of cooperation with our Clients – leaders of the manufacturing market in Poland. Our organizational culture, respect for work-life balance, and a competitive approach to work tools in the IT sector mean that employees stay with us for many years. If our work philosophy aligns with your approach to professional life, do not hesitate to respond to the advertisement!

The data controller is Forterro Polska Sp. z o.o. with its registered office at aleja Roździeńskiego 188H, 40-203 Katowice. The data will be processed for the purpose of conducting the recruitment process in accordance with art. 6 sec. 1 lit. b and c of the GDPR and art. 22¹ of the Labor Code, and for the scope of additional data based on consent (art. 6 sec. 1 lit. a of the GDPR). Data may be shared with entities providing IT services and entities from the Forterro group. The data will be stored until the end of the recruitment process and for the period necessary to pursue claims.The candidate has the right to access, rectify, erase, restrict processing, and object to the processing of their data, as well as lodge a complaint with the President of the Personal Data Protection Office (UODO).Detailed information on the processing of personal data is available in the Privacy Policy: https://www.bpsc.com.pl/pl/firma/polityka-prywatnosci