Associate Customer Ops Specialist

Perform E2E process functions, including (but not limited to) daily reconciliation and balancing, daily, weekly and calendar month reporting under limited supervision. Represent Disputes and Chargebacks and provide follow up till resolution. Work with other Teams to create credits or debits, request re-routes, cancel orders, release orders. Daily Reporting and work with IT Support in case there are errors detected on daily process. Establish and maintain positive business relationships both internally and externally. Coordinate with internal stakeholders to ensure timely and accurate processing of customer transactions. Provide exceptional customer service by responding promptly to inquiries and resolving issues efficiently. Collaborate with cross-functional teams to identify and implement process improvements, ensuring compliance with company policies and procedures.