Associate Application Analyst

Job Description Desired candidate will be part of the Visa Operations Command Center - monitoring all critical production applications (Commercial and Money Movement Solutions) and resolve or manage the prompt resolution of all incidents. Support project schedules and changes which can include participation in UAT testing, creation of process and procedures, and assist with training specific to team. Review and approve new alert handling procedures and ensure they are written clearly and can be understood by all stakeholders. Ensure that all procedures are aligned with Visa's policies and standards. Collaborate with the IT Operations team to resolve incidents and perform root cause analysis. Develop and maintain knowledge of Visa's applications, systems, and infrastructure. Provide technical support to end-users and assist in troubleshooting issues. Participate in on-call rotation for after-hours support. Assist in developing and maintaining documentation for all procedures and processes. Ensure compliance with all regulatory requirements and internal policies.