Assistant Process

About the Company

Can we change the world?

With Sicoob, System of Cooperatives of Credit in Brazil, this change is daily, real and has explanation: cooperativism!

In fact, no one changes the world alone, and here we are more than 10 million cooperators.

We are a financial cooperative that offers everything a bank has with better conditions and over 4,600 points of service distributed throughout Brazil.

Purpose and Vision

Purpose: Connect people to promote financial justice and prosperity.

Vision: Provide the best financial experience for cooperators.

We promote diversity, equity, inclusion, and value differences. Therefore, our vacancies are open to all people, regardless of gender, sexual orientation, beliefs, race/ethnicity, physical or mental conditions, or age.

Working Hours: From Monday to Friday, from 9am to 6pm with a 1-hour lunch break

Hiring: Tenured - CLT labor code

Level: Professional

Description and Responsibilities

The Process Solutions and Support area has the mission to provide support and maintenance for the Business Performance Analysis System (APN), as well as establish its rules of operation. It is responsible for continuous development of the Enterprise Management System and monitoring of publications from the Central Bank of Brazil (BCB) and the Federal Revenue Service of Brazil (RFB), focusing on correct system parameterization and communication of these updates to cooperatives. Also, perform studies and research on regulations, accounting definition, consulting, training, support, and attendance according to SLA.

Activities

• SUPPORT THE MAPPING, DOCUMENTATION, AND UPDATE OF FLOWS AND PROCEDURES OPERATIONAL, CONTRIBUTING TO STANDARDIZATION AND CONTINUOUS IMPROVEMENT OF PROCESSES;
• AUXILIAR IN MONITORING PERFORMANCE INDICATORS (KPIs) AND SERVICE LEVELS (SLAs), SUPPORTING ANALYSIS OF RESULTS AND IDENTIFICATION OF OPPORTUNITIES FOR IMPROVEMENT;
• AUXILIAR IN THE ELABORATION AND REVIEW OF MANUALS, MANAGEMENT REPORTS, PRESENTATIONS, AND OTHER DOCUMENTS RELATED TO PROCESS AREAS;
• PERFORM CONTROLS AND REGISTERS ASSOCIATED WITH QUALITY MANAGEMENT AND COMPLIANCE WITH PROCESSES, GUARANTEEING INTEGRITY OF INFORMATION;
• SUPPORT THE EXECUTION OF INTERNAL AUDITS AND FOLLOW UP ON THE IMPLEMENTATION OF ACTION PLANS RESULTING FROM FINDINGS AND OPPORTUNITIES IDENTIFIED;
• CONTRIBUTE TO PROPOSING AND IMPLEMENTING IMPROVEMENTS IN PROCESSES, AIMING AT INCREASED EFFICIENCY, QUALITY, AND RISK MITIGATION;
• ORGANIZE, CONTROL, AND MAINTAIN UP-TO-DATE DOCUMENTATION RELATED TO QUALITY MANAGEMENT SYSTEM AND PROCESS AREAS UNDER RESPONSIBILITY;
• SUPPORT THE AREAS SERVED BY THE SHARED SERVICES CENTER (CSC), PROMOTING APPLICATION OF BEST PRACTICES AND COMPLIANCE WITH ESTABLISHED PROCEDURES;
• PARTICIPATE IN INITIATIVES FOCUSED ON STANDARDIZATION, GOVERNANCE, AND CONTINUOUS IMPROVEMENT OF ORGANIZATIONAL PROCESSES.
  
  

Requirements

Mandatory Requirements

• Bachelor's degree in Administration, Engineering, Economics or related fields;
• Knowledge of process modeling and management using BPMN;
• Experience in quality management, continuous improvement, or corporate processes;
• Knowledge of internal audits, controls, and performance indicators;
• Knowledge intermediate level in the Office Package, with emphasis on Excel and PowerPoint;
• Good writing and document preparation skills;
• Able to analyze data and follow up on indicators.
• Familiarity with Lean, PDCA or similar methodologies.
  
  

Benefits: Childcare/ Babá, Education Grant for Graduation and Post-Graduation, Christmas Basket, End-of-Year Day off, Extended Maternity Leave, Extended Paternity Leave, Participation in Results (annual), Health Plan, Dental Plan, Private Pension Plan, Soft and Hard Skills Development Program, Internal Mobility Program - Match Opportunities, Wellbeing Program, Life Insurance, Corporate University Sicoob, Food Allowance, Meal Allowance, Transportation Allowance (optional), Hub Well