Credit Quality Assistant - SC

Act in the follow-up and monitoring of the quality of services provided by the Credit Recovery team, evaluating interactions by phone and WhatsApp, ensuring adherence to processes, internal policies, and good practices for relationship with the member/client. Main responsibilities: Conduct monitoring of services provided by calls and WhatsApp. Evaluate the quality, cordiality, assertiveness, and conformity of services. Identify improvement opportunities in processes and in the performance of employees. Prepare quality reports and indicators. Provide constructive feedback to teams and leadership. Monitor action plans aimed at continuous improvement of results. Ensure compliance with regulatory standards, internal policies, and area procedures. Map recurrences and propose preventive and corrective actions. Support the development and training of teams by identifying training needs. Provide mediation services with members via WhatsApp and calls. Desirable requirements: Completed or in-progress higher education in Administration, Management Processes, Financial Management, or related areas. Experience in quality monitoring, customer service, debt collection, or credit recovery. Knowledge in indicator analysis and report preparation. Good verbal and written communication. Analytical skills and attention to detail. Knowledge of the Office Package, especially Excel. Differentiator: Previous experience in credit recovery, debt collection, or quality areas. Knowledge of monitoring tools and performance indicator management. Experience in CX

Academic Background:

Not informed

Salary:

To be discussed

Position:

Quality Control Assistant

Company:

Grupo Selecionar

Operates with HR services.

Industry:

Human Resources / Recruitment and Selection