Customer Service Assistant

About Stone

We are much more than a payment machine company! Stone is a technology and financial services company focused on the customer.

We were born with the purpose of being protagonists in the transformation of the payments industry, serving the Brazilian entrepreneur and transforming their dreams into results.

We are the largest independent payment company in Brazil, with over 15,000 people spread across five regions of the country, in a scenario full of challenges and opportunities. We value teamwork, flexibility, continuous development, and relentless thinking to find solutions for our REASON.

Our Culture

We live our culture every day, guided by these 5 values:

💫 The Customer is the Reason

The customer is the reason we exist and we only have success if they have success.

âš¡ Head of Owner

We do what's right, the right way, with responsibility and technology to decide better.

🎯 Directly to the Point

Depth to understand and simplicity to resolve.

🤝 Team Excellence is a Team Game

We build a long-term business, in time, with collaboration.

✨ Passion in Every Detail

We do it with passion, attention to details, and a willingness to surprise to help the customer win.

Who is Vitta?

Have you ever imagined working for a company that has as its mission transforming people's lives?

If you're a warrior, then this is your chance to join an army that's growing and ready to change Brazil's health!

We at Vitta are responsible for the Health and Insurance vertical of the Stone Co. group, listed on Nasdaq in NYC. We're passionate about people and innovation. If you want to have a significant impact on Brazil's health and at the same time learn a lot and be part of a high-level team, we want to get to know you!

How is it to be a Customer Service Assistant?

To ensure a positive experience, clear, and resolute for customers, acting as a bridge between the customer and the company, with focus on welcome, efficiency, and resolution.

Requirements

✍ Good communication skills;

💫 Commitment, responsibility, and dedication;

🔥 Energy, proactivity, and positive posture in daily life;

👨‍â€ï¸ Ability to work in a team and deal with people;

Work Schedule

• Home office, 5x2 scale, with alternating breaks. The schedule is not fixed from Monday to Friday, and may include some weekend shifts, according to the schedule. Working hours: 10am to 7pm.

Benefits

💸 Fixed salary;

💰 Variable remuneration *;

📈 PLR *;

🏥 Health and Dental Plan with copayment (except for professionals with disabilities who do not have copayment);

🩺 Hospital Virtual Verde: a team of telemedicine available 24/7;

💊 Medication subsidy;

🍽️ Meal voucher or food allowance - Pluxee * (except for Executive Commercial positions - 6 hours);

👶 Childcare assistance (for children up to 5 years and 11 months);

💖 Life insurance;

⛽ Fuel or transportation assistance *;

🏠 Home office assistance * (only for hybrid or remote contracts);

🎁 Welcome kit for new parents;

📚 Education benefit - Stone's internal development platform (Studa and Library Stone);

🧠 Acolhe360º - Emotional support (free);

💆 Quick Massage and Ambulatory *;

Options

Wellhub - TotalPass - Pet Club - Flash - Férias&CO - VT - Allya - Educational partnerships;

• In addition to affirmative vacancies, all Stone vacancies are also intended for people with disabilities.