Bosch Group
9 months ago
Senior Customer Service Assistant (33226)
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Company information
- Company
- Bosch Group
- Location
- Brasil, Sul, Santa Catarina, Joinville Brazil
- Posted
- 9 months ago
Job description
In the Senior Customer Service Assistant position, you will act in the SO team, with the mission of providing customer service through Whats, email and voice channels, focusing on quality and excellence, generating a positive customer experience.
Main responsibilities:
- Analyze and verify each request's journey.
- Provide customer service through Whats, email and voice channels.
- Enter all information into the CRM.
- Register information.
- Answer questions and provide information.
- Follow scripts and procedures.
- Achieve performance goals.
- Collaborate with the team.
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Required skills
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