Administrative Assistant - (After-Sales)

About Adecco:

A World Leader in Human Resources, Adecco is present in 60 countries through a network of 5,500 branches, which provide employment daily to 700,000 people and serve more than 100,000 companies. It is part of the Fortune Global 500 list and is listed on the Zurich stock exchange. Adecco presents a global structure oriented towards providing an integrated service in the area of Human Resources, with a commitment to continuous development of effective and competitive solutions for its clients.

We are advising an important company in the energy sector.

Main Responsibilities:

• Act as a focal point between clients and internal departments after order closing;
• Manage administrative aspects of service contracts and equipment supply;
• Control delivery deadlines for products and execution of services;
• Organize and manage the schedule of the technical field team (approx. 6 technicians);
• Schedule technical service calls (an average of 3 to 4 per week);
• Plan and organize travel logistics (tickets, accommodation, vehicle rental);
• Create and track spreadsheets/matrices for order and service control (planner);
• Monitor the flow of orders in the system (ERP/CRM);
• Communicate order, delivery, and service status to clients;
• Engage internal departments to resolve pending issues;
• Support the invoicing process by engaging the finance department for invoice issuance;
• Control product and service sales in the system.

Requirements

• Completed higher education, technological, or technical degree in Administration or related areas;
• Experience in an administrative role;
• Experience in after-sales with direct client contact;
• Experience managing schedules and logistics for field teams;
• Knowledge of:
• Excel (intermediate/advanced)
• ERP and CRM systems
• Microsoft tools (Planner, Outlook, etc.)
• Excellent written and verbal communication.

Benefits

• Medical Assistance
• Dental Assistance
• Life Insurance
• Meal Voucher
• Transportation Voucher