Administrative Assistant

Job Information

• Salary: R$ 2,224.00
• Work Location: Guarulhos/SP
• Work Model: 100% on-site
• Hours: Monday to Saturday from 10:00 AM to 6:20 PM
• Contract: permanent

Benefits

• On-site canteen
• Physical basic food basket
• Health insurance
• Dental insurance
• Transportation voucher
• Other corporate benefits

About the Job

We are looking for a Logistics Operations Assistant to act in the monitoring and resolution of incidents related to customer deliveries. This person will be the connection between stores, customer service, internal departments, and carriers, ensuring that delivery failures are analyzed, handled, and monitored until resolution.

This is an opportunity for organized, communicative professionals with experience in transport operations, distribution, last-mile logistics, or customer service. We are looking for someone with a sense of urgency, ability to handle different demands, and focus on the quality of the customer experience.

Main Responsibilities

• Handle and monitor incidents related to delivery failures.
• Analyze the causes of incidents, define the necessary actions, and monitor each case until its resolution.
• Respond to demands forwarded by stores, customer service, and other internal company departments.
• Maintain clear and assertive communication with stakeholders through emails and corporate channels.
• Act as an interface with carriers to ensure the execution of corrective actions.
• Monitor agreed-upon deadlines and follow up with responsible parties whenever necessary.
• Record and update incident information in customer service systems and tools.
• Support the identification of improvement opportunities in logistics processes and delivery quality.

Mandatory Requirements

• High School diploma completed.
• Experience in transport operations, distribution, or last-mile logistics.
• Experience with customer service or incident handling.
• Knowledge of using CRM or customer service systems.
• Ability to respond to emails and use corporate tools.
• Availability to work on-site in Guarulhos/SP, from Monday to Saturday.

Profile We Are Looking For

We are looking for an organized, communicative, and committed person to resolve demands. It is important to have a sense of urgency, attention to detail, the ability to monitor different incidents simultaneously, and ease in interacting with customers, stores, internal departments, and carriers. We also value professionals who can identify flaws and contribute to improvements in the logistics operation.