Assistant Front Office Manager (m/f) Permanent Starting Immediately

We are family – for real.

For each other, for our guests, and for our corporate management. For everyone who is part of our team or would like to be in the future. We ensure that everyone gets the task that suits them well and that they are capable of. And most importantly: we give our employees a perspective. This includes, of course, fair pay and opportunities for advancement. But also trust, exciting projects, a team you can rely on, sometimes an open ear for new ideas, worries, and creative detours in the pursuit of self-fulfillment. We are looking for people – who want to achieve goals with us, who tackle problems and seek and find solutions. People who get involved, enjoy change and further development, and see more in their work than just a way to earn money. We are looking for people who can give honest appreciation and enjoy what they do. Because at the end of the day, it only matters whether we are happy or not.

Sounds pretty good so far?

Then – welcome!

As a hotel group, the Faern Hotels and Resorts Collection offers numerous opportunities. We are always looking for team spirit. Because we bring our corporate philosophy to life – every day. We have to be a strong team, as hotel operations are not always predictable and stress is unfortunately not always avoidable – we deal with people, no wonder. If our guests are happy, we have achieved a lot; if we are happy ourselves, then we have achieved everything.

To supplement our team, we are looking for a great personality as a host at our reception – an Assistant Front Office Manager, starting immediately or by arrangement.

• Participation in operational front office activities during morning and evening shifts
• Administrative support for the Front Office Manager
• Support and representation of the Front Office Manager in their absence
• Shift scheduling and hours control
• Guest care and consultation
• Check-in and check-out
• Processing of reservations and booking inquiries
• Handling of guest requests and complaints
• Coordination with housekeeping and other departments
• Control of arrivals and departures
• Accounts receivable management and control of invoices and payments
• Cashiering and control
• Execution of daily and monthly closing procedures
• Maintenance and control of guest data in the PMS
• Support in the onboarding of new employees
• Ensuring a smooth operation at the reception desk
• Adherence to and implementation of internal front office standards

This is what you can expect from us:

• We pay properly and on time
• We work transparently and properly, every minute is recorded, every minute worked beyond normal hours is compensated or paid out.
• We talk to each other – where do we want to go – short-term, medium-term, and long-term.
• We have an exciting time ahead of us. In the next 2-3 years, the hotel's facade and our rooms will be renovated and will then shine in new, contemporary splendor.
• We are there for each other. When there are problems, we pull together and solve them together.
• We have accommodation and serve a good meal 3 times a day in our canteen. Those who don't want to cook can eat at the hotel at any time, even on days off.
• The wellness area can be used at certain times.
• If guest demand allows, massages can be booked with a 50% discount.
• Those who have visitors and want to eat in our à la carte restaurant can do so with a 50% discount with permission.
• Overnight stays in our 2 sister hotels are very affordable through our Family & Friends Rate – so you can go on vacation cheaply at any time!