Assistant.e gérant.e

Summary of the job :

H&M's assistant store managers are responsible for supporting sales and profit objectives by establishing a plan to offer the best customer experience in the department and throughout the store. The department manager will ensure that we have the best team and support its development. He/she will also work on succession planning, talent development, and structured performance management of the team based on results, values, and leadership. The department manager will work in accordance with legal requirements and H&M's standards, policies, and procedures to meet customer and colleague expectations.

This position is under the responsibility of the store manager and the following positions are directly responsible: sales supervisor, sales associate

Your daily routine

Sales and profits

• Analyze and regularly follow up on key performance indicators (KPIs) related to sales and profit for the department in collaboration with sales staff. Ensure that measures are taken to maximize sales. Support sales staff by ensuring that working hours and necessary personnel are guaranteed for a successful execution.

• In collaboration with the store management team, ensure that store activities, H&M standards, and excellence practices are respected through planning of working hours to maximize conversion and allow commercial activities (moving, sales, events, etc.) and provide excellent customer service while respecting the commercial budget for allocated hours.

• Plan and prioritize with your team the actions that have a clear impact on sales and ensure the implementation of the Commercial Guide.

• Ensure that H&M's customer service standards are always respected through active mentoring and setting an example.

• Actively participate in executing operational routines and tasks in-store, including, but not limited to, treating delivery trucks, processing clothing, reductions, department relocations, and price changes.

• Proactively prevent losses and ensure that the department follows safety guidelines.

• Provide information to the store manager and regional teams on allocations and replenishments to ensure that garment quantities are in line with sales trends and inform the store manager of all potential risks, threats, and opportunities related to the competitive landscape.

Personnel and teams

• Manage the team responsible for recruitment, training, development, and succession planning in accordance with H&M's excellence practices.

• Evaluate and manage the performance of department team members; provide regular feedback, implement development plans, and take measures to improve performance and support team member development.

• Communicate clearly to the store team about commercial performances, company culture, and training axes through daily