Assistant Venue Managers | Gaming Supervisors | Duty Managers

ASSISTANT VENUE MANAGERS

Gaming Supervisors

Duty Managers

South Eastern Suburbs

$70-85K + Super

Join the leadership team of this large pub group and play a vital role in ensuring the smooth operation of the venues. Responsibilities will include overseeing the gaming room, maintaining compliance with regulations, and providing excellent food and beverage service. This is a growing business with amazing opportunities to lead a team and enhance the customer experience.

Responsibilities

• Supervise and manage gaming within the establishment, ensuring adherence to all relevant regulations and guidelines.
• Monitor and maintain gaming equipment and facilities to ensure a safe and enjoyable environment for patrons.
• Train, schedule, and support gaming staff to deliver outstanding customer service.
• Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
• Provide exceptional support to the leadership team.
• Collaborate with the marketing team to develop and execute promotions and events to attract new gaming customers.
• Handle customer inquiries, complaints, and feedback promptly and professionally.
• Uphold the highest standards of hospitality and enforce policies to guarantee guest satisfaction and safety.
• Maintain accurate records of gaming activities, financial transactions, and compliance documentation.
• Support the Venue Manager in maintaining inventory and ordering supplies as needed.
• Demonstrate a proactive approach to problem-solving and conflict resolution.
• Ensure that the Hotel's reputation for excellence is upheld at all times.

Requirements

• Proven experience in managing gaming facilities or equivalent gaming experience.
• Must possess all required licenses (RSA, RSG Modules )
• Amazing food and drinks knowledge.
• Strong leadership and communication skills to effectively manage staff and interact with guests.
• Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
• A customer-focused mindset with a dedication to providing exceptional service.
• Knowledge of local regulations and laws related to gaming activities.
• Ability to work flexible hours, including weekends and holidays, as per the demands of the business.

Company Benefits

• Opportunity to work with a well-known, family owned business
• Career progression across multiple venues in Victoria
• Free on site parking
• Free staff meals on shift
• Community and family focused culture

Want to know more? Up for the challenge?

Apply Now!

Job Reference: 214009

To apply online, please click on the apply button.

Alternatively, for a confidential discussion, please contact Amanda Dark on [email protected] quoting the reference number above, or check out our website for other available positions.

www.frontlinehospitality.com.au