Assistant Quality & Development Manager 100%

An icon among Swiss hotels: 1873 marked the beginning of the history of the Bürgenstock Resort Lake Lucerne – a story that has been impressive and touching to this day. High above on the Bürgenberg lies an oasis of relaxation and a place of excellent hospitality. The Bürgenstock Resort and its approximately 700 employees from 54 nations offers the perfect setting for dazzling moments that will be remembered. Three exclusive hotels, the Bürgenstock Hotel & Alpine Spa (5* Superior) with its luxurious rooms and suites, the Waldhotel Health & Medical Excellence Center, and the Grand Hotel National Luzern, provide a unique atmosphere for unforgettable experiences. As Assistant Quality & Development Manager 100%, you will play a key role in shaping the future of our resort. Your main responsibilities will include: • Developing and implementing quality management systems to ensure consistent high-quality standards throughout all areas of the resort. • Collaborating with various departments, such as hotel operations, F&B, and wellness, to identify and implement process improvements. • Conducting regular quality control checks to guarantee compliance with established standards. • Providing training and coaching to employees on quality-related topics. • Maintaining open communication channels with all stakeholders, including guests, employees, and suppliers. • Identifying and addressing potential risks and opportunities for improvement. • Developing and implementing strategies to increase guest satisfaction and loyalty. • Collaborating with the management team to develop and implement business strategies. As Assistant Quality & Development Manager 100%, you will have the opportunity to work in a unique environment that combines luxury, relaxation, and high-quality service. You will be part of a dynamic team that is passionate about delivering exceptional experiences to our guests. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, we look forward to receiving your application. Requirements: • Bachelor's or Master's degree in a relevant field (e.g., hospitality management, quality management). • At least 3 years of experience in a similar role or in a related field. • Proven track record of successfully implementing quality management systems and process improvements. • Excellent communication and leadership skills. • Ability to work independently and as part of a team. • Fluency in English (written and spoken). • Knowledge of Swiss hospitality industry and regulations is an asset. Benefits: • Competitive salary and benefits package. • Unique opportunity to work in a luxury resort with a global reputation. • Professional development opportunities through training and coaching programs. • Collaborative and dynamic work environment. • Access to exclusive employee discounts and perks.