Assistant Operations Manager - Lounge

Accor is in partnership with one of the world’s leading airlines, manages the Lounge operations at Changi Airport. We are seeking a proactive and service-oriented Assistant Operations Manager to join our team. This role oversees the Food & Beverage and Housekeeping functions, coordinates facilities maintenance, staff leadership, and ensures exceptional guest satisfaction. They will play a key role in upholding exceptional hospitality standards while ensuring seamless operational excellence throughout the Lounge.

Key Responsibilities

Food & Beverage Responsibilities

• Provide efficient, friendly, and professional food and beverage service to all guests.
• Ensure effective rostering for all Food & Beverage lounge operations as required
• Induct new staff into the team, department and Lounge in the first week of their
  employment following guidelines.
• Liaise with kitchen staff regarding lounge products, ensuring quality and quantity standards are maintained.
• Carry out food and beverage stock and amenity orders as required.
• Maintain hygiene standards for food handling and presentation as prescribed by local and airport authorities, in accordance with Lounge and food safety plans.
• Ensure staff are competent in menu and beverage knowledge.
• Ensure all mise-en-place is completed prior to guest arrival and maintained throughout the day.
• Lead by example when attending to guest requests and strive for total customer satisfaction.
• Entertain guests and provide positive interaction when appropriate.

Housekeeping Responsibilities

• Lead, train, schedule, and evaluate housekeeping staff to maintain high cleanliness and hygiene standards across all lounge areas, including shower suites and public spaces.
• Ensure effective rostering, proper implementation of housekeeping procedures, and compliance with health, safety, and luxury hospitality standards.
• Monitor and manage cleaning supplies inventory to maintain adequate stock levels.
• Address guest feedback or complaints related to housekeeping promptly and professionally.
• Conduct regular inspections of nap rooms, toilets, public areas, and back-of-house spaces to ensure cleanliness and maintenance.
• Follow company environmental procedures to reduce waste and minimize environmental impact.