Assistant Manager

An incredible opportunity has arisen for a passionate hospitality leader to join our team as Assistant Manager across two of Auckland’s premium hotels: The Sebel Viaduct Harbour and The Sebel Quay West. Set in the heart of the city’s waterfront and CBD, these stylish apartment-style hotels are known for delivering warm, personalised service and exceptional guest experiences.

In this hands-on leadership role, you’ll support the Front Office Manager in overseeing day-to-day operations, ensuring that every guest journey is seamless, every interaction is genuine, and every team member is empowered to excel. You’ll be an approachable and knowledgeable presence across both properties, leading by example, stepping in where needed, and maintaining a strong focus on operational excellence and guest satisfaction.

Key Responsibilities

• Support the Front Office Manager in leading the day-to-day operation of Front Office across both hotels

• Ensure all guests, especially VIPs and loyalty members, receive attentive, individualised service that reflects Accor’s standards of hospitality

• Supervise guest arrivals and departures, maintaining efficient check-in/check-out procedures and ensuring accurate room allocations

• Lead from the front as Manager on Duty, acting as a key decision-maker and problem solver when senior leadership is unavailable

• Train, coach, and mentor team members to grow their confidence, skillset, and service delivery

• Utilise the property management system (Opera) to ensure accurate operations and generate reliable reporting

• Communicate clearly and consistently with team members regarding updates to policies, procedures, rates, and hotel services

• Maintain strict control over financial processes, including cash handling, billing, guest confidentiality, and audit compliance

• Liaise with departments including Housekeeping and Food & Beverage to ensure a cohesive and high-functioning operation

• Assist where needed in operational duties across departments, including night audit, housekeeping coordination, or food and beverage service during peak periods

• Assist in the preparation of department planning tasks, including preparation of monthly reports, ordering, rostering and performance reviews