Assistant Manager

Our Ambassador will:

• Support Daily Operations: Assist in managing the day-to-day Front Office, Portering, and Night Audit functions to maintain service standards, efficiency, and profitability.

• Customer Service Excellence: Help position the hotel as a market leader in personalised, customer-focused service.

• Team Coordination: Participate in and help run weekly Front Office meetings while maintaining confidentiality on discussed matters.

• Guest Experience Management: Supervise guest arrivals and departures to ensure smooth check-in/out and accurate room allocations.

• System and Reporting Accuracy: Ensure effective use of the Front Office system, maintaining data accuracy and generating necessary operational reports.

• Operational Liaison: Coordinate with Maintenance and manage lobby services (car parking, portering) to ensure prompt guest service and issue resolution.

• Performance Monitoring: Support night audit accuracy, assist in preparing monthly reports, and handle other tasks as directed by hotel management.