ASSISTANT MANAGER – QSR (ParkLake Mall)

Join our team as an Assistant Manager and play a pivotal role in delivering exceptional service and operational excellence at Harry Ramsden’s. As a key leader, you will:

• Coordinate the team during shifts to ensure efficient service for all customers.
• Deliver an outstanding customer experience by adhering to service steps and brand standards.
• Ensure all products meet company specifications for quality, portioning, and presentation.
• Represent the Harry Ramsden’s brand and uphold all company policies.
• Train and support the team to maintain high standards of quality and service.
• Lead the team from the front during peak times for operational efficiency.
• Handle customer complaints professionally and with a solution-oriented approach.
• Adhere to and enforce food safety, health, and safety procedures.
• Follow FIFO procedures and product shelf-life guidelines.
• Maintain a high level of cleanliness and organization in the work area.
• Monitor daily activities, stock levels, and waste.
• Support the Store Manager in achieving operational and financial goals.

Benefits of working with us include:

• Opportunity to work with an international brand with clear standards.
• Organized work environment with well-defined procedures.
• Potential for professional development within a structured team.
• A role with real responsibility in the daily operation of the restaurant.