Assistant Manager (Public Queries)

The ideal candidate is to manage and respond to queries from members of the public, ensuring accurate, timely, and professional handling of enquiries. The role involves coordinating with internal and external teams to resolve issues, maintaining consistent messaging, and contributing to improved service delivery and stakeholder satisfaction. Job Responsibilities: Serve as the point of contact for public and stakeholder enquiries, providing accurate information and assistance while tracking, logging, and resolving queries in a timely manner. Ensure that all interactions are professional, courteous, and respectful, and maintain confidentiality where necessary. Develop and implement effective communication strategies to ensure consistent messaging across all channels. Collaborate with internal teams to resolve issues and improve service delivery. Provide regular updates on progress and outcomes to stakeholders. Contribute to the development of policies and procedures for handling public queries. Job Requirements: Strong written and verbal communication skills. Ability to work in a fast-paced environment, prioritizing tasks effectively. Excellent problem-solving and analytical skills. Ability to maintain confidentiality where necessary. Experience working with diverse stakeholder groups. Education: Bachelor's degree or equivalent experience.