Assistant Manager, Operations (General Insurance)

Role Overview:

We are in the General Insurance industry seeking for the role of Assistant Manager, Operations to manage our huge clientele base. This role will fit in our General Insurance Team by contributing and streamlining Operations process and work.

Job Responsibilities:

• Handle partial monthly processing of agent’s commission to be pay out timely
• Initiate and support system enhancements and User Acceptance Testing (UAT) to improve efficiency and effectiveness
• Insuring Credit is received for outstanding statement of accounts, perform reconciliation of SOA.
• Manage and guide to oversee and work with Operations Team
• Ensure all department KPIs are achieved
• Take accountability in ensuring adherence to tight credit control measures
• Ensure regulatory compliance risks and take appropriate steps to mitigate the risks
• Handle and resolve feedback/ issue on cases raised by the financial representatives
• Maintaining of financial accounts and book keeping practices, servicing of accounts
• Provide critical liaison and build strong business relationship between business partners and Financial Representatives
• Preparation of Business reports eg production report , sales report , income report and any other ad-hoc duties as assigned

Requirements:

• Bachelor or Diploma in Business, Banking/Finance or equivalent
• Possess 3 - 5 years of insurance related experience
• Team player and ability to work under pressure
• Good interpersonal, problem solving and communication skills
• High level of integrity, take accountability of work and good attitude over teamwork
• Take initiative to improve current state of things and adaptable to embrace new changes
• Knowledge and proficiency in basic coding, AI adoption, and/or RPA are preferred and advantageous