Assistant Manager

Are you a dynamic, confident, and highly organized leader ready to make a significant impact?

We are currently seeking a motivated Front Office Assistant Manager to join our vibrant Front Office team. This role comes with a high level of responsibility, offering an exciting opportunity to showcase your leadership skills and contribute directly to exceptional guest experiences.

Key Responsibilities:

• Oversee and manage the day-to-day operations of all Front Office functions, ensuring smooth coordination across all hotel departments.
• Act as a Manager-on-Duty in the absence of senior management, holding responsibility for the efficient running of the entire hotel.
• Supervise all guest arrivals and departures, ensuring efficient room allocations and seamless check-in/check-out processes.
• Maintain regular and effective liaison with Maintenance, Housekeeping, and Reservations departments to ensure guest requests and operational needs are met accurately and in a timely manner.
• Ensure full and accurate utilization of all Front Office systems, producing a range of accurate reports to meet operational needs.
• Maintain comprehensive knowledge of emergency procedures and general health and safety protocols, ensuring compliance and preparedness.
• Lead, motivate, and manage a diverse team of Front Office team, fostering a positive and productive work environment.
• Contribute to the ongoing coaching, training, and development of the Front Office team.

• Effectively manage and reconcile daily financial transactions and hotel trading accounts.
• Prepare, review, and analyze daily reports and statistical information, ensuring accuracy and compliance with service standards and auditing requirements.
• Ensure all hotel and brand standards are consistently maintained, profitability is maximized, and guest needs are anticipated and met.
• Ensure the delivery of an exceptional guest experience, actively engaging with guests and proactively resolving any concerns or complaints.
• Promote hotel services and facilities, identifying and actioning upselling opportunities.
• Ensure the safety and security of hotel guests and their property, adhering to established protocols and emergency procedures.

Applicants must be available to work on a rotating schedule, including weekends and public holidays.